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What Changed?

A simple troubleshooting guide to help you identify what might have changed since your technology last worked correctly.

IT troubleshooting infographic showing system change history timeline with technician pointing to chart asking what changed between events
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How to Use This Guide

1

Ask the question

When was the last time this worked correctly?

2

Look for changes

What changed between then and now? Updates, new software, new hardware, new settings?

3

Narrow the scope

Does it affect everyone or just one person? One computer or many? All the time or sometimes?

4

Share what you found

Even if you're not sure what caused the problem, knowing what changed gives support a head start.

Still Stuck?

RC IT can help identify the cause and recommend practical solutions.