General Questions

What types of businesses do you work with?

We work with two main types of clients: (1) Small and local businesses in Southeast Oklahoma who need comprehensive IT support including on-site visits, and (2) IT teams and larger organizations nationwide who need specialized consulting for Quest KACE, endpoint management, ITSM, and Windows patching strategies.

Do you offer free consultations?

Yes! We offer a free initial consultation to discuss your IT needs, challenges, and goals. This helps us understand your situation and allows you to learn about our services with no obligation. You can book a consultation online or contact us directly.

What areas do you serve?

For local on-site IT support, we serve Southeast Oklahoma including McAlester, Eufaula, Wilburton, and surrounding communities. For remote consulting services (Quest KACE, endpoint management, ITSM, Windows patching), we work with clients nationwide and globally.

How quickly can you respond to issues?

For clients with active support agreements, our average response time is 15 minutes for critical issues. High-priority issues receive responses within 1 hour, medium priority within 4 hours, and low priority within 24 hours. We're available 24/7 for emergency situations.

Services & Pricing

What services do you offer?

We offer comprehensive IT services including local IT support (network management, hardware/software support, cybersecurity, backup solutions), specialized consulting (Quest KACE implementation, endpoint management, ITSM optimization, Windows patch management), ongoing support and monitoring, and strategic IT planning.

How much do your services cost?

Pricing varies based on your specific needs and the services required. We offer flexible pricing models including monthly support plans for small businesses, project-based pricing for consulting engagements, retainer agreements for ongoing consulting, and hourly rates for ad-hoc work. Contact us for a customized quote based on your requirements.

Do you require long-term contracts?

No complicated contracts required! While we offer monthly service plans for ongoing support, we don't lock you into long-term commitments. For consulting projects, we work on a project-by-project basis or with flexible retainer agreements. Our goal is to earn your continued business through excellent service, not contractual obligations.

Do you provide emergency support?

Yes, we provide 24/7 emergency support for critical issues. If you have an active support agreement, you can reach us anytime for urgent situations. We prioritize emergency requests and typically respond within 15 minutes for business-critical problems.

Technical & Consulting

What is Quest KACE and why should I care?

Quest KACE is a comprehensive systems management platform that helps IT teams manage endpoints, deploy software, patch systems, image computers, and provide service desk support—all from a single appliance. It's particularly powerful for organizations that want enterprise-level management capabilities without the complexity of tools like SCCM. RC IT is recognized as a world-class KACE expert with over 15 years of specialization and 1,000+ implementations globally.

Can you help migrate from another platform to KACE?

Absolutely! We specialize in helping organizations transition from other endpoint management platforms to KACE. We handle everything from initial planning and architecture design to data migration, testing, and team training. Our extensive KACE experience means we can help you avoid common pitfalls and get up and running quickly.

What makes your Windows patching expertise unique?

We're recognized as the world's leading expert in KACE Windows patching. With nearly 15 years of specialization and thousands of implementations, we've developed proven strategies that balance security requirements with operational stability. We help organizations automate their patching processes, minimize disruption, ensure compliance, and handle both Microsoft and third-party application updates effectively.

Do you work with existing IT teams or replace them?

We work alongside your existing IT team, not replace them. Our consulting services are designed to augment your team's capabilities with specialized expertise in areas like KACE, endpoint management, and ITSM. We provide strategic guidance, handle complex projects, and transfer knowledge to your team so they can maintain and optimize systems after our engagement.

Questions? We Have Answers