General Questions

What types of businesses do you work with?

We work with small and local businesses in Southeast Oklahoma including McAlester, Eufaula, Wilburton, and surrounding communities. Our services include comprehensive IT support, network management, cybersecurity, cloud solutions, and ongoing technical support.

Do you offer free consultations?

Yes! We offer a free initial consultation to discuss your IT needs, challenges, and goals. This helps us understand your situation and allows you to learn about our services with no obligation. You can book a consultation online or contact us directly.

What areas do you serve?

We serve Southeast Oklahoma including McAlester, Eufaula, Wilburton, and surrounding communities. We provide both on-site support and remote assistance for businesses throughout the region.

How quickly can you respond to issues?

For clients with active support agreements, our average response time is 15 minutes for critical issues. High-priority issues receive responses within 1 hour, medium priority within 4 hours, and low priority within 24 hours. We're available 24/7 for emergency situations.

Services & Pricing

What services do you offer?

We offer comprehensive IT services for small businesses including network management, hardware and software support, cybersecurity solutions, cloud services (Microsoft 365, Google Workspace), backup and disaster recovery, ongoing support and monitoring, and strategic IT planning.

How much do your services cost?

Pricing varies based on your specific needs and the services required. We offer flexible pricing models including monthly support plans for small businesses, project-based pricing for consulting engagements, retainer agreements for ongoing consulting, and hourly rates for ad-hoc work. Contact us for a customized quote based on your requirements.

Do you require long-term contracts?

No complicated contracts required! While we offer monthly service plans for ongoing support, we don't lock you into long-term commitments. For consulting projects, we work on a project-by-project basis or with flexible retainer agreements. Our goal is to earn your continued business through excellent service, not contractual obligations.

Do you provide emergency support?

Yes, we provide 24/7 emergency support for critical issues. If you have an active support agreement, you can reach us anytime for urgent situations. We prioritize emergency requests and typically respond within 15 minutes for business-critical problems.

Technical & Consulting

What is endpoint management and why does it matter?

Endpoint management is the practice of managing and securing all your devices—computers, laptops, servers, and mobile devices—from a central location. It matters because it keeps your systems secure, up-to-date, and running smoothly. RC IT has helped hundreds of organizations implement practical endpoint management strategies that work for their size and budget.

How do you handle Windows patching and updates?

We take a balanced approach to Windows patching that keeps your systems secure without disrupting your operations. We test updates before deployment, schedule them during low-activity periods, and have rollback plans in case issues arise. Our process handles Microsoft updates and third-party software patches to ensure complete protection.

What industries do you serve?

We serve small businesses, churches, schools, non-profits, and local organizations across Southeast Oklahoma. Our clients include medical offices, law firms, manufacturing companies, retail businesses, and government entities. If you need reliable IT support and don't have a large internal IT team, we're here to help.

Do you work with existing IT teams or replace them?

We work alongside your existing IT team, not replace them. Our consulting services are designed to augment your team's capabilities with specialized expertise in endpoint management and IT infrastructure. We provide strategic guidance, handle complex projects, and transfer knowledge to your team so they can maintain and optimize systems after our engagement.

Questions? We Have Answers